Contractors Cloud Billing Policy

Pricing

Pricing depends on the plan and options you require. The initial activation fee is $950, and monthly user fees range from $65 to $85. The initial activation fee covers server resources, initial training, setup time, and unlimited file storage.

Plans at a glance

Monthly fee per user

Standard Features Included

• Expert Customer Service Team
• Lead Management
• Custom Sales Goals
• Custom Leaderboards
• Basic Accounting
• Manual Project Management
• Task Management
• Appointment Scheduling
• Google Calendar Integration
• Unlimited Photo & File Storage
• Document Templates
• Data Export
• User Dashboard
• Custom User Setup
• Manage Multiple Companies
• Custom Company Setup
• CompanyCam Integration (Their Fees Apply)
• Business Plan / Events
• Custom Company Roles
• Custom Lead Sources
• Custom Project Tags
• Team Management
• Class Tracking
• Custom Project Data Completion Certificates
• Custom Job Numbering
• Insurance Claim Tracking
• Payment Tracking
• Storm Tracking
• Custom User Permissions
• Custom Email & Text Alerts
• Jet Stream Message Board
• EagleView Integration
• Quick Notes
• Usage Tracking
• Mobile Application
• Profit & Loss by Job
• Project Management Reports
• Permit Tracking
• Sales Reports
• Accounts Receivables Reports
• Production Reports
• Number of Integrations
• Referral Tracking
• Material Color/Size Reports
• Expert Training & Support
• Import API

…and much, much more.

Options

Below is a list of available options. You can add and/or remove options anytime.

• Custom Workflows
• Estimating/Proposals
• Production Scheduling/Ordering
• QuickBooks Integration
• Custom Commissions
• Customer Portal
• Vendor Portal

Fine Print

• No Contracts or Service Level Agreements.
• We bill for active users who sign in (i.e. if you have 10 users active but only 5 sign in, you only get billed for 5).
• If your account is active, there is a monthly minimum charge of $189.
• All service and training are included in pricing.

Shop Rate

Our shop rate is $150 per hour. The shop rate is mainly used for data import formatting and assistance.

Billing Portal

Below is the direct link to your billing portal. The credentials are the same as your Contractors Cloud account.

https://app.contractorscloud.com/login

Or, if you are a Billing Admin within your Contractors Cloud account, you can view, download, and print any of your current and past invoices:

Dashboard > Corporate Dashboard > Billing Info > Click for Billing Portal

Policy

1. User Fees — User fees are determined at the time of activation. It is your responsibility to understand what the option costs are at the time of activation. You can add and remove options anytime by contacting your account manager.
2. Company Checks — All checks are processed in our billing portal using the ACH (Automated Clearing House) method.
3. Credit Cards — All credit card fees will appear as Contractors Cloud on your credit card statement.
4. Licenses are non-transferable — User fees are based on the individual user account and not the total number of your staff signing in per month. Each user account is a license. Anytime a user signs in for the month, that is a charge regardless of their status with your company and regardless if they sign in one time for the month or 1,000 times. Therefore, if you have a user on their way out of your company and a new user is added to replace them, and they both sign in for the month, that is two user charges. Contractors Cloud is not responsible for making your users inactive. Therefore, it is good practice to make them inactive as soon as you no longer want them to sign in.
5. Multi-user discounts — Multi-user discounts apply to only user fees.
6. Billing interval — We bill for the previous month’s usage. Therefore, you will be billed for every user who signs in between 12:00:00 am the first day of the month and 11:59:59 pm on the last day of the month.
7. Upfront costs — Upfront initial activation fees will be billed immediately. You will receive your first user fees charge on the first of the immediate following month. However, if under 25 days of usage, your first month’s user fees will be prorated for the actual days of usage and not the whole month. For instance, if you sign up on the 20th of the month and there are 30 days in that month, your user fees will be prorated for only 10 days of usage. Initial activation fees are non-refundable.
8. Non-payment by the due date — If payment has not been received by the 15th of the month, we reserve the right to deactivate your account until payment has been received. If you are a Billing Admin in your account, watch your Contractors Cloud Billing widget. Any open invoices will be marked in yellow, and any overdue invoices will be marked in red. You will also be sent automated reminder emails if you have any open invoices.
9. Cancellation of your Contractors Cloud Account
   • Option 1: Deactivate your Account. If you wish to deactivate your account, please submit a cancellation request in writing, via email, to Contractors Cloud. Your data is available to be exported at any time before deactivation. Upon cancellation, you will be billed one last time for that month’s usage. Your account will then be deactivated, and you will no longer have access to the software.
   • Option 2: Retaining Access. If you wish to still have access to data, you will be charged normal billing rates. Therefore, it is a good idea to deactivate all of the users you no longer want to have the ability to sign in.
   • The Monthly Minimum fee of $189 is charged on all active accounts.
10. Data — If an account is inactive for 90 days, its data will be cleared, and you will no longer be able to access it.
11. Price Increases — In the event of any price increases, the Billing Admin in your account will be notified 30 days prior.

Revised January 1, 2025